Shipping, Refund And Return Policy

Shipping Policy

At NeroTech, we ship worldwide and aim to get your order to you as quickly and safely as possible.

Processing Time

  • Orders are processed within 1–3 business days.

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

  • Worldwide Shipping: 7–15 business days (varies by country).

  • Remote areas may experience slightly longer delivery times.

Shipping Costs

  • Shipping rates are calculated at checkout based on your location.

  • Free shipping may apply for certain promotions or minimum order amounts.

Order Tracking

Once your order ships, a tracking number will be sent to your email. Please allow up to 48 hours for tracking to update.

Lost or Delayed Orders

If your order appears lost or severely delayed, contact us at support@nerotech.shop  and we’ll help resolve it.

Refund & Returns Policy 

Refund & Returns Policy

We want you to love your experience with NeroTech. If something isn’t right, we’re here to help.

30-Day Return Guarantee

If you’re not satisfied with your order, you can request a return within 30 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • Item must be in original condition

  • With original packaging

  • Proof of purchase required

Non-Returnable Items

  • Gift cards

  • Items damaged by misuse or accidents

  • Items not in their original condition

Refunds

Once your return is received and inspected, we will email you to confirm approval.
Approved refunds will be issued to your original payment method within 3–7 business days.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately at support@nerotech.shop with:

  • Order number

  • Photos of the item

  • Description of the issue

We will replace the item or offer a refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.